Definitely, all completed orders are fulfilled with tracking numbers.
4. Do you charge sales tax?
For Domestic (Canadian) sales we charge taxes based on the province of the buyer
5. Do I have to pay any customs or import fees?
For Canadian shipments there are no customs fees since it's domestic. And for U.S buyers, this shouldn't be a concern either since orders below $800 usd are exempt from paying duties and taxes. That being said, if you're placing a bulk order from United States that exceeds the $800 usd mark, and have any questions regarding customs fees, please reach out to us using our contact form on our website and we'll get back to you as soon as possible.
1. What Payment methods do you accept?
We use both Stripe and Paypal, both of which accepts all major credit cards.
2. How to pay without a PayPal account?
During the checkout payment process, please select "Paypal" as the payment option and that will prompt you to the next steps for completing your order.
1. What is your return policy?
All non-personalized orders are eligible for returns or exchange within 30 days of delivery. Please refer to our Returns and Exchanges page for more details.
2. I've received a faulty item, what do I do?
We do our very best to ensure a rigorous quality control on all of our products. But in the event that you feel you've received a defective/faulty item, please reach out to us with images of the defects and your order number using our contact form, and we'll do our very best to resolve the issue to your satisfaction.
1. How do I personalize your products?
For personalizations, please select one of the options from the product personalization menu and enter the details in the text field below. For instance, if you've selected initials to be embossed, please include the initials in the text field. Note that this would be case sensitve so if the initials are placed as "jdm", then we would emboss them in lowercase. Moreover, if you'd like periods in between the letters, please include that as well. Basically, "JDM" , "J.D.M." or "J D M" would all be separate variations. We emboss and engrave all orders exactly as how we receive them. If you have any further questions regarding this, feel free to reach out to us anytime and we would be happy to help.
2. What is the warranty for your product?
Our warranty covers against any defects in material or workmanship one year from the purchase date. However, even if it passes this period, you can always reach out to us with any concerns you may have and we would be glad to resolve the matter to your satisfaction. Many of our customers are repeat buyers, and one of the reasons behind this is our unparalleled customer service that goes in line with our quality craftsmanship. Please note that we would require an order number for any warranty related queries.
3. Leather product maintenance
Leather care and maintenance varies depending on the type of leather used in the product. We have products ranging from cowhide to equine leather that include genuine, top grain, and full grain leather. Please visit our Journal section to check out some of our articles on care and maintenance of the different types of leather.
1. Do I need to sign up for an account to place an order?
You do not need to sign up for an account to place your order. You can sign in using your google account as well. Alternatively, we also have the option for guest check out as well.
2. What is the benefit of creating an account?
The main benefit of creating an account is that keeps all of your orders in one place and easier to find, track, or reach out to us regarding any issues you may have with your order. Sometimes customers may receive order confirmations in their junk mail or delete them by accident from their inbox and lose their order numbers. Having an account gives you the security of having your information safely stored that you can access anytime you need to.
3. I've forgotten my password, how do I reset it?
If you have forgotten your password, please go to the Custom login page, click "Forgot your password?" underneath the sign in button and follow the instructions to reset or create a new password.
Emboss Initials
Embossing initials are done using a heated brass stamp with times new roman letters at a quarter inch in height. The embossing default location is bottom right corner of the wallet, and given the character limit of 7, it's ideal for a short name or initials (first, middle, last.) - When this option is selected, please include the short name or initials you'd like in the "Add your perosnalization text" field on the product listing.
Inside Engraving
When applicable, this personalization option is for engraving a custom phrase inside the wallet. The default location is the inside right flap and can have a maximum character limit of 110. The engraving is done using a precision laser machine with times new roman font in italics. This is ideal for a custom note reminding the recipient of the wallet of your love when given as a gift, or a motivational/inspirational phrase. When the option is selected, please type in your custom note you'd like engraved inside the "Add your personalization text" field.
Initials + Engraving
This option would be for selecting both the embossed initials on the outside of the wallet, as well as the inside message engraving. When selected, please fill out the personalization in the text field as follows: Example: Initials: JDM Engraving: You are the most amazing man I'll ever know. Love you Dad.
Foil Embossing
Our foil embossing option is the same as "Emboss Initials," with the primary difference being the use of Gold Foil that is applied during the heat branding process. This option is restricted to leather goods that does not contain much oil or wax, as they could result in the gold foil rubbing off over time. So we only offer this on select genuine and top grain leather products.
Order Status / Shipping
1. Delivery in Canada and USA?
Yes, we deliver all over North America.
2. Do you ship internationally?
Unfortunately, at the moment we don't.
3. Can I track my order?
Definitely, all completed orders are fulfilled with tracking numbers.
4. Do you charge sales tax?
For Domestic (Canadian) sales we charge taxes based on the province of the buyer
5. Do I have to pay any customs or import fees?
For Canadian shipments there are no customs fees since it's domestic. And for U.S buyers, this shouldn't be a concern either since orders below $800 usd are exempt from paying duties and taxes. That being said, if you're placing a bulk order from United States that exceeds the $800 usd mark, and have any questions regarding customs fees, please reach out to us using our contact form on our website and we'll get back to you as soon as possible.
Payments / No PayPal
1. What Payment methods do you accept?
We use both Stripe and Paypal, both of which accepts all major credit cards.
2. How to pay without a PayPal account?
During the checkout payment process, please select "Paypal" as the payment option and that will prompt you to the next steps for completing your order.
Returns
1. What is your return policy?
All non-personalized orders are eligible for returns or exchange within 30 days of delivery. Please refer to our Returns and Exchanges page for more details.
2. I've received a faulty item, what do I do?
We do our very best to ensure a rigorous quality control on all of our products. But in the event that you feel you've received a defective/faulty item, please reach out to us with images of the defects and your order number using our contact form, and we'll do our very best to resolve the issue to your satisfaction.
Product Questions
1. How do I personalize your products?
For personalizations, please select one of the options from the product personalization menu and enter the details in the text field below. For instance, if you've selected initials to be embossed, please include the initials in the text field. Note that this would be case sensitve so if the initials are placed as "jdm", then we would emboss them in lowercase. Moreover, if you'd like periods in between the letters, please include that as well. Basically, "JDM" , "J.D.M." or "J D M" would all be separate variations. We emboss and engrave all orders exactly as how we receive them. If you have any further questions regarding this, feel free to reach out to us anytime and we would be happy to help.
2. What is the warranty for your product?
Our warranty covers against any defects in material or workmanship one year from the purchase date. However, even if it passes this period, you can always reach out to us with any concerns you may have and we would be glad to resolve the matter to your satisfaction. Many of our customers are repeat buyers, and one of the reasons behind this is our unparalleled customer service that goes in line with our quality craftsmanship. Please note that we would require an order number for any warranty related queries.
3. Leather product maintenance
Leather care and maintenance varies depending on the type of leather used in the product. We have products ranging from cowhide to equine leather that include genuine, top grain, and full grain leather. Please visit our Journal section to check out some of our articles on care and maintenance of the different types of leather.
Your Account
1. Do I need to sign up for an account to place an order?
You do not need to sign up for an account to place your order. You can sign in using your google account as well. Alternatively, we also have the option for guest check out as well.
2. What is the benefit of creating an account?
The main benefit of creating an account is that keeps all of your orders in one place and easier to find, track, or reach out to us regarding any issues you may have with your order. Sometimes customers may receive order confirmations in their junk mail or delete them by accident from their inbox and lose their order numbers. Having an account gives you the security of having your information safely stored that you can access anytime you need to.
3. I've forgotten my password, how do I reset it?
If you have forgotten your password, please go to the Custom login page, click "Forgot your password?" underneath the sign in button and follow the instructions to reset or create a new password.
Personalization
Emboss Initials
Embossing initials are done using a heated brass stamp with times new roman letters at a quarter inch in height. The embossing default location is bottom right corner of the wallet, and given the character limit of 7, it's ideal for a short name or initials (first, middle, last.) - When this option is selected, please include the short name or initials you'd like in the "Add your perosnalization text" field on the product listing.
Inside Engraving
When applicable, this personalization option is for engraving a custom phrase inside the wallet. The default location is the inside right flap and can have a maximum character limit of 110. The engraving is done using a precision laser machine with times new roman font in italics. This is ideal for a custom note reminding the recipient of the wallet of your love when given as a gift, or a motivational/inspirational phrase. When the option is selected, please type in your custom note you'd like engraved inside the "Add your personalization text" field.
Initials + Engraving
This option would be for selecting both the embossed initials on the outside of the wallet, as well as the inside message engraving. When selected, please fill out the personalization in the text field as follows: Example: Initials: JDM Engraving: You are the most amazing man I'll ever know. Love you Dad.
Foil Embossing
Our foil embossing option is the same as "Emboss Initials," with the primary difference being the use of Gold Foil that is applied during the heat branding process. This option is restricted to leather goods that does not contain much oil or wax, as they could result in the gold foil rubbing off over time. So we only offer this on select genuine and top grain leather products.
